The Auto Navigator buying service allows you to browse the inventory of dealerships in your area. These dealers are part of the Capital One Auto Navigator network. Once you get prequalified with Capital One, you can shop from 12,000 dealerships nationwide. You can’t use a Capital One auto loan for just any vehicle on the market. Is accredited by the Better Business Bureau (BBB) and is a state-registered lender or auto dealer.(FDIC) or the National Credit Union Administration (NCUA) Is insured by the Federal Deposit Insurance Corp.Reports your loan to a major credit bureau.Your current lender must meet one of these requirements: Refinancing loans are only available for vehicles up to 10 years old that have an “established resale value.” For refinancing, your current loan can’t be with Capital One. However, some older vehicles or those with up to 150,000 miles may be eligible for financing. For purchase loans, vehicles must be made within the last 10 model years and have fewer than 120,000 miles. There’s also a vehicle age restriction for Capital One auto loans. Vehicles with no vehicle identification number (VIN) or title.Vehicles with a history of chronic malfunctions.Here are some of the advantages and disadvantages of getting a Capital One auto loan or refinancing loan.Ĭertain brands and types of vehicles aren’t eligible for a Capital One auto loan. The company offers 24-hour customer service and a good app, but it has lower-than-average customer satisfaction ratings on the BBB and Trustpilot. Capital One scores 3.5 for this category. We also review the company’s mobile app and ratings if applicable. This includes customer ratings and complaints on the BBB, ratings on Trustpilot, and reachability through phone and chat services. Lastly, our team takes a good look at the customer service reputation of each company. It doesn’t impose fees, though, which is good. Capital One scores lower here with a 3.4 because it doesn’t offer discounts or details on APRs. This category rating includes starting APRs, fees like prepayment and application fees, and discounts for automatic payments or bundling services. Capital One scores 4.2 here because it offers new, used, and refinance loans with a variety of terms. In this category, we look at the types of loans available, loan amounts, term lengths, and added benefits. Capital One scores 4.5 out of 5.0 because it doesn’t have a minimum credit score and it’s available in all states. We also note whether a company offers preapprovals or not. This category includes state availability, age restrictions, vehicle restrictions, minimum credit score, and ease of application process. Not all auto loans are available to everyone. The rating includes Capital One’s longevity since 1996 and its A- rating with accreditation from the Better Business Bureau (BBB). As a large national bank, Capital One scores well in this category with a 4.7 out of 5.0. Industry Standingįirst, our team looked at Capital One’s industry reputation. Here’s a deeper look at the methodology we use to rate Capital One along with other auto loan providers.

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